Refund Policy

Last updated: 17 August 2026

We want you to get value from GOLEADX. If the service does not do what you expected, tell us and we will make it right.

14-day money-back guarantee

If you are not satisfied with your first payment on a new subscription, email us within 14 days and we will refund it in full. You do not need to justify the request.

The one exception: if the account has already consumed a large share of its monthly credits, we may offer a partial refund proportional to what remains. This is to prevent the guarantee being used to extract a full month of results for free — it is not applied to customers who simply tried the tool and moved on.

Renewals

Renewal payments are generally not refundable, because you can cancel at any time before a renewal to avoid being charged. If a renewal caught you by surprise and you have not used the new period’s credits, contact us — we will usually refund it.

Cancelling

Cancel from the billing page or through the link in any Lemon Squeezy receipt. Cancelling stops future charges; your plan stays active until the end of the period you have already paid for, and no further payment is taken.

When we will always refund

• A duplicate or accidental charge.
• You were billed after cancelling.
• An extended outage or defect on our side that stopped you using the service for a significant part of the billing period.

What is not covered

• Results volume or quality below what you hoped for. Public sources vary by niche and location, and some markets simply publish fewer contact addresses. Try a search before committing to a larger plan.
• The performance of your outreach. We supply contact data; reply rates, deliverability from your sending tool and campaign results are outside our control.
• Accounts closed for breaching the Terms of Service.

How to request one

Email hello@goleadx.com from the address on your account, with the receipt number if you have it. We reply within two business days. Approved refunds are issued by Lemon Squeezy, our merchant of record, to the original payment method and typically appear within 5–10 business days depending on your bank.

Statutory rights

Consumer protection law in your country may give you rights beyond this policy, including withdrawal rights in the EU and UK. Nothing here limits them.

This policy reflects how we intend to handle refunds. It is not legal advice — have a qualified lawyer confirm it meets the consumer rules of the markets you sell into.